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开1点点奶茶加盟店要做好哪些服务?

时间:2019-07-27 作者:一点点加盟

  如今对于消费者来说,选择去哪一家加盟店消费已经不仅仅是根据口感味道而决定的了,服务同样也占据了很大的比重。像我们1点点奶茶加盟店同样如此,如果服务不好,即使知名度再高,慢慢的进店消费的人也会越来越少。那么开1点点奶茶加盟店要做好哪些服务?让我们一起来看看吧。

  Nowadays, for consumers, choosing which franchise store to consume is not only decided by taste, but also by service. Like our 1:00 milk tea franchise, if the service is not good, even if the popularity is high, the people who slowly enter the store will become fewer and fewer. So what services do we need to open a 1:00 milk tea franchise? Let's have a look.

1点点奶茶加盟

  1、尊重顾客

  1. Respect for customers

  尊重顾客是最基本的要求,我们应该将每一位顾客当成自己的亲人,切实为其服务。仔细的为顾客介绍每种口味1点点的特色,真正做到位顾客服务。在生活中,我们会遇到这样的顾客,那就是做什么都非常细心,什么都要问到底,这时候,服务员一定要有耐心,不要产生厌烦的情绪,耐心的为顾客解答他们的疑问。相信经过你的耐心解答,顾客会对1点点奶茶加盟店以及你产生非常好的印象,以后,也会经常光顾你的店了。

  Respect for customers is the most basic requirement. We should treat every customer as our own relatives and serve them effectively. Carefully introduce the characteristics of each flavor 1 point for customers, and truly achieve customer service. In life, we will meet such customers, that is, do everything very carefully, ask everything in the end, at this time, the waiter must have patience, do not produce boredom, patiently answer their questions for customers. I believe that after your patient answer, customers will have a very good impression on the 1:00 milk tea franchise and you, and will often visit your shop in the future.

  2、牢记顾客所点的饮品

  2. Keep in mind the drinks ordered by customers

  在顾客点完饮品之后,向顾客确认是否是这些,之后,要将这些记住,并且在最短的时间内将其提供给顾客。切忌,如果不能确保自己能够记住顾客所点的饮品,可以将其写下来,避免出现提供给顾客的饮品不是顾客所点的现象。

  After the customer orders the drink, confirm to the customer whether it is these, and then remember them and provide them to the customer in the shortest possible time. Don't be afraid to write down the drinks you ordered if you can't make sure you remember them, so as to avoid the phenomenon that the drinks you offered to the customers are not what the customers ordered.

  3、微笑服务

  3. Smile Service

  大家都知道,微笑是人与人之间最好的交流方式。在为顾客服务时,一定要面带微笑。出现问题的时候,即使是顾客的问题,也要微笑着和其进行交流。相信通过你的微笑,再大的事情也能化小。

  As we all know, smiling is the best way to communicate with others. Be sure to smile when serving customers. When problems arise, even if customers have problems, they should smile and communicate with them. Believe that through your smile, no matter how big things can be reduced.

  4、工作失误及时道歉

  4. Apologize promptly for work mistakes

  如果店里的顾客比较多,服务人员也确实不够,让顾客等的时间比较久,那么,一定要及时的向顾客道歉,请求其原谅。

  If there are more customers in the store, and the service staff is not enough, so that customers wait for a longer time, then we must apologize to the customers in time and ask for their forgiveness.

  5.不占客人的便宜

  5. Do not take advantage of guests

  在生活中,经常会发生这样的现象,比如顾客在消费离开后,会把自己的钱包或者随身带的其他物品忘在店面里,这时候,店家应该及时的将忘在店面的物品及时与顾客联系并把物品归还给顾客。如果顾客已经走远,并且在一定时间内没有前来寻找,店面的相关人员要及时和当地公安局取得联系,让当地公安局协助寻找物品的失主。

  In life, such phenomena often occur. For example, customers will leave their wallets or other items with them in the store after they leave the store. At this time, the shopkeeper should contact the customers in time and return the items to the customers. If the customer has gone far and hasn't come to look for it for a certain time, the relevant personnel in the store should contact the local Public Security Bureau in time to let the local public security bureau help find the owner of the goods.

  总之,一家成功运营的1点点奶茶加盟店是和细致而周到的服务分不开的,在保障店面产品质量的同时,为顾客提供细心和周到的服务,才能保障1点点奶茶加盟店能够更稳定的经营。

  In short, a successful operation of 1:00 milk tea franchise is inseparable from meticulous and thoughtful service. In order to ensure a more stable operation of 1:00 milk tea franchise, we should provide careful and thoughtful service to customers while ensuring the quality of store products.

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